Frequently Asked Questions

DELIVERY TIMES


We'll try to get your order to you as quickly as we can. Currently, due to high demand, this may take between 1 - 3 business days. For celebration cakes / whole cakes and bulk order will take at lease 3 business days upon delivery date. Delivery on our rest day (Tuesday) is not available.




INTERNATIONAL SHIPPING


We do not ship internationally at present. We only ship to addresses within Singapore.




MULTIPLE DELIVERY ADDRESSES PER ORDER


We only accept one (1) delivery address per online order. If you wish to order for multiple addresses, please contact us at 6223 1986 or whatsapp 8182 8560 or email contact@themplot.com.




CANCELLING YOUR ORDER


If you wish to cancel your order please contact us at 6223 1986 or whatsapp 8182 8560 or email contact@themplot.com as soon as possible. We will advise accordingly.




CUSTOMER REQUESTED DELIVERY TIMES


If you have a specific date for delivery, you may put your preferrable date in the "Add a note" when you are on "My Cart" page. We will try to arrange it for you. However, in any case that if we are unable to meet your request, we will contact you for the re-arrangement.




HOW TO KEEP THE PRODUCTS AT THEIR FINIEST QUALITY


*Our pastries are freshly baked on the same day of delivery. To enjoy them at their finest, we suggest to consume them within 1 or 2 days. For warm and crispy texture, simply reheat/bake at 160 °C for 3 mins. *Our macarons should be kept in fridge and consumed within 5 days following their purchase. Flavours and texture are at their best when brought back to room temperature 20 mins before serving. *Our desserts and cakes should be kept in fridge and consumed within 3 days following their purchase. *Our Thai Milk Tea should be kept in fridge and consumed within 2 days following their purchase. Shake well before consumption.




PAYMENT METHODS


You can pay for your order with a credit card / debit card and Paypal. If in the case you wish to choose other payment mode (including PayLah, PayNow, GrabPay), please contact us at 6223 1986 or whatsapp 8182 8560 or email contact@themplot.com.




OTHER ORDERING PLATFORMS


We are available on GrabFood and Deliveroo other than our official webpage. If you are unable to order online, we love to help you with a secure phone or email order. Please contact us at 6223 1986 or whatsapp 8182 8560 or email contact@themplot.com to place your order.




SAFETY MEASURE DURING CIRCUIT BREAKER


If you prefer contactless delivery service during the circuit breaker period, you may put a note in the "Add a note" when you are on "My Cart" page.




SPECIAL REQUEST OR NOTE


If you wish to include a message / card to the recipient, you may put your message in the "Add a note" when you are on "My Cart" page.




DELIVERY FEE


Free islandwide delivery above $40 order per single address is available. Otherwise $10 delivery fee is chargeble.





Copyright © 2020 The M Plot. All rights reserved

contact@themplot.com   |  +65 62231986  |  9 King Albert Park #01-05 Singapore 
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